General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer free-returns policy which allows you to return delivered items to us for up to 3 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 3 days of Order receipt with the following conditions:

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
• Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
• The return must be accompanied by the original Order confirmation.

Returns Process

Items can be returned by arranging collection from your delivery address by:

•          contacting us by calling our UAE toll free number +971800 92929 Marcolinia or By WhatsApp number +97180092929

Refund Process

Refunds will only be processed in terms of marcolinia account credit(For future purchase only) after the item/s returned have been approved. After approval, we will issue a credit refund on your marcolinia account of the full-face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods:

1. payments are refunded as account credit.
2. Therefore, you will not see a refund on your bank statement account as the refund value will not be transferred to your issuing debit or credit card bank.

Please Note No Cash Refund will be processed, Exchange of products of same value is acceptable.

Exchanges

All items should follow the returns process, and a new Order placed for the replacement items of same value.

We pride ourselves on the highest quality, luxury product at Marcolinia. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 9am-10pm on our UAE toll free number 80092929, email customercare@marcolinia.com.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

Shipping Policies

-Marcolinia delivers across the GCC, In the UAE order above 250 AED qualify for free shipping. All orders are processed and delivered within 1-3 business days.

 - Upon receiving an order, we make sure to ship it within 3 working days. Once shipped from our warehouse you will receive a call from our courier that your order is ready to be delivered and shipment confirmation email containing your order details with the tracking number.

 - If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or call.